DEFINITION OF OUR TERMINOLOGY AS USED WITHIN THIS DOCUMENT:
- A ‘Project’ is any work undertaken or service provided by Soektech for the Client on their
and as described in our confirmation order email to that Client.
- A ‘Client’ is a person, persons, business or organization using any of the services provided
- ‘Live Mode’ means the date the website is available on the Client’s chosen domain.
- ‘Domain’ is the website address as specified by the Client.
- ‘Open Source Software’ is software made freely available to anyone under the General Public
- ‘Content’ is both text and images that the Client requires on the website.
- ‘MB’ stands for megabytes and is a measure of storage space.
Soektech is designed for people who are looking for assisted website
websites will be designed and developed by a team of professionals, with guidance from our
that we can help turn their ideas in to their dream website.
Our innovative, easy to use system makes it possible for our clients to
with their Project Managers who will always be available for assistance via e-mail. Our support
will also be available not just be e-mail but live chat and phone support as well.
To start the process, simply get started by finding your dream domain, fill
Soektech Form and choose from the Standard ($499) or Ultimate ($999) packages and place your
order placement and payment, our team will immediately start working on your website and set up
preview within 5 working days. Once the design and content are approved, our team will take your
live on your domain. One month after your order is placed, we will start charging your card $20
month as our Service Fee (Hosting and Maintenance of your website). There is no long-term
no hidden fees. Your card will be charged by Soektech.com LLC. You may update your payment
cancel your subscription at any time by calling our customer support toll-free at 888-207-0567
emailing us at billing@Soektech.com.
- Soektech will only commence work on a Project after receipt of 100% of the Project fee from
- The deposit paid to Soektech covers the cost of design work carried out as well as any
and communication with Soektech. The 100% money back guarantee is applicable till the
design phase by the Client. Once the design is approved, money will not be refunded to the
- If the client cancels the order after purchasing a domain, we will deduct a domain fee of
the refund amount.
- No refunds will be issued for website orders after 10 days of the order creation.
YOUR WEBSITE CONTENT
Except for material that we license to you, we do not claim ownership of the
you provide. Your content remains your content. We also do not control, verify, or endorse the
that you make available. You control who may access your content. If you share content in public
or shared areas available to others you’ve chosen, then you agree that anyone you’ve shared
may use that content.
These content standards apply to all Website Orders undertaken by
Content provided by Client must in their entirety comply with all applicable
and international laws and regulations.
- Without limiting the foregoing, content must not:
- Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing,
hateful, inflammatory or otherwise objectionable
- Promote sexually explicit or pornographic material, violence, or discrimination based on
religion, nationality, disability, sexual orientation or age
- Infringe any patent, trademark, trade secret, copyright or other intellectual property or
rights of any third-party
- Infringe the legal rights (including the right of publicity and privacy) of others or
material that could give rise to any civil or criminal liability under applicable laws
- Promote any illegal activity, or advocate, promote or assist any unlawful act
- Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm
any other person
- Impersonate any person, or misrepresent your identity or affiliation with any person or
- Involve commercial activities or sales
- Be likely to deceive or give the impression that they emanate from or are endorsed by us, or
other person or entity
FAIR USE POLICY – WEBSITE CONTENT AND CHANGE REQUESTS
- Soektech.com is not responsible for content reviewal. It is our requirement that clients
proofread versions of the content they want us to add on their website.
- Any changes for an order in progress or live will be done within 24-48 business hours.
- In case where there are 10 or more changes for an order, the default turnaround time will
revised according to the scope of work and shared with the client.
- Soektech.com expects its clients not to misuse “Unlimited Changes” feature. Not more than
will be catered to at one time.
- All clients are expected to use the Change Request feature on the Order Management System,
their website is Live. Soektech.com is not responsible for missing out on change requests
unregistered e-mail addresses
- Any design changes made during or after the Development Phase of the website are subject to
additional charges by Soektech.com. Client will be informed about these additional charges
assigned Project Manager before design changes are done.
Soektech TERMS & CONDITIONS
- The contract between Soektech and the Client will be on these conditions, to the exclusion
other terms and conditions. Any variations to these conditions shall have no effect unless
- The works to be carried out shall be as set out in the Soektech confirmation order email.
- The Soektech order management system (https://orders.Soektech.com) will be the method of
regard to all communication for the website design & development. Access to the order
system will be provided to the Client on their registered email address after their order
- It is the Client’s responsibility to inform us of any change in email address so we
up to date email contact
details. Soektech cannot be held liable in any way relating to communication issues if
supplied a valid email
address. Soektech will acknowledge all emails within 3 working days. Our telephone
is for website support
- If a customer’s conduct via telephone is considered unreasonable we will insist on email
communication only. Soektech reserves the right to cancel a contract should customer
breach of our anti-harassment policy (*). Calls made to and from our office are monitored
- Soektech shall expect the Client to carry out sufficient research before proceeding with a
This will include checking that the website/idea/business will operate legally. It is
the website is not in any way illegal.
- It is important for the Client to keep in contact with Soektech throughout the entire
Client does not make contact for 2 weeks we will make up to 3 attempts to contact the client
email using the email address specified when the client place their order. If we do not
response to these attempts of contact the Project may be terminated, and the deposit will
refunded. We will levy a $20 admin charge if the client later returns and wishes to continue
- All websites developed and created by Soektech for the Client will be required to be hosted
Soektech. The monthly Service Fee (Hosting & Maintenance) will be clearly mentioned to
once they place their order.
- Soektech owns all design and code of the website. If the Client wishes to move the website
away from Soektech, they will be required to pay a one-time website development fee of $499
the website can be moved to a different hosting provider. Upon payment of this fee,
transfer ownership and the website code to the Client within 10 business days.
- Soektech.com will provide all clients with an Annual Subscription with 1 free domain for a
of 1 year. This will be renewed each year if the Annual Subscription is renewed. The
the domain will belong to Soektech. The Client reserves the right to purchase the domain
at any time by paying the full cost of the domain purchase to Soektech. The cost of domain
will be shown to the customer before they purchase the domain through Soektech.
- Domain names which will be registered by Soektech, on behalf of the client, will belong to
unless the Client pays the amount paid to purchase the domain. Domains can be transferred to
Client on payment of this fee.
- It is the responsibility of the Client to renew their domain names when due. Domains
Soektech will be free of cost for a duration of 1 year. Costs for subsequent renewals will
your Subscription Plan. If it is Annual, the domain will also be renewed. If a domain name
Soektech cannot be held liable for this. However, Soektech will make reasonable effort to
Client regarding domain renewal.
- Images will have been purchased by Soektech for the Client, unless the images have been
the Client. Images purchased by Soektech are licensed only for use on the client website
limited to no more than 15 images dependent on the size of the project.
- Where images used on the website have been purchased by Soektech on behalf of the Client,
images are strictly for use on the website only. Soektech is not liable for misuse of these
the Client or any other person’s copying, altering or distributing the images to individuals
- Soektech cannot be held responsible for anything adversely affecting the Client’s business
sales, or profitability that might be claimed as a result of a service offered by Soektech.
asked to provide search engine optimization for a Client, Soektech does not guarantee any
placement or high ranking on search engines.
- Soektech does not take any responsibility for a client’s website rank on search engines.
includes any potential website downtime that can occur. When updating, changing, and
client’s website, there could be a change in the websites search engine ranking.
- Soektech will provide the Client with an expected completion date for the Project (live on
internet) if requested. Soektech will endeavor to meet any given deadline, but do not
are not bound in any way to complete the Project by this date. The expected completion date
by any employee of Soektech is purely an estimate.
- All images displayed on the Client’s website will only be used after authorization by the
and are the sole responsibility of the Client regarding usage and copyright. Should any
or claims arise from the content or copyright of any images supplied by the Client or
will be the sole responsibility of the Client. This clause excludes images which are
- Soektech has no control of or responsibility for, the content of Clients’ websites. In no
the textual or image based Content of our Client’s websites constitute Soektech
approval of the website or the material contained within the website. Soektech has not
of the materials, images or information contained within our Client’s websites and is not
responsible for the content or performance of these sites or for the Client’s transactions
them. Soektech provides links or references to our Client’s websites solely for the
prospective customers and intends that the links it provides be current and accurate, but
guarantee or warrant that such links will point to the intended Client site at all times.
- Soektech.com reserves the right to use all created websites for marketing purposes and web
- Soektech are not liable for loss, damage or corruption to files or information stored on
or individual PCs relating to a Client’s website. The Client is solely responsible for any
information or files relating to its website.
- Soektech makes no claims that the contents of this website may be lawfully viewed or
outside the United States & Canada. Access to this website may not be legal by certain
or in certain countries. If this website is accessed from outside of the United States &
it is done at own risk and the visitor is responsible for compliance with the relevant laws
visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of
United States of America. Jurisdiction for any claims arising in respect of this website’s
shall lie exclusively with the courts of the United States. If any provision of these terms
conditions is found to be invalid by any court having competent jurisdiction, the invalidity
provision shall not affect the validity of the remaining provisions of these terms and
which shall remain in full force and effect.
- Soektech.com, at its discretion, reserves the right to refuse service to a customer,
providing a reason.” Customers will be refunded any amount they have paid to Soektech when
determined that Soektech will not be proceeding with their order.
- Any SSL certificate purchased through Soektech.com has an expiry date of 1 year. Customers
choice to purchase this for a longer duration as well.
(*) Soektech will not tolerate any form of harassment against its employees
customers or third parties and we reserve the right to cancel a contract without refund in the
unreasonable or inappropriate conduct. This includes threatening behavior and abuse directed
employees thereafter any further communication must be via postal mail only.
REDESIGN POLICY – Soektech.COM
- For any Standard Website Orders that need to be redesigned, an additional cost comes into
Standard Order can be redesigned using our new Soektech Designs for a one-time fee of
- For any Ultimate Website Orders that need to be redesigned, the additional one-time fee for
(*) Please note, before a redesign request is approved, the scope of work
will need to be discussed with your Project Manager.